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[ How to ?? ] How to get a refund from Google Play Store apps

How to return paid apps and games

Google’s Android App return policy is simple: if you buy an Android app or game and you aren’t happy with it for any reason, you can return it within two hours for a full refund. After that two hour interval is up, though, it’s up to the app developer to decide whether or not you should get your money back.
To claim a refund:
  • Open the Google Play Store app
  • Tap on the Menu icon and choose My Account
  • Select the app or game you want to return
  • Tap on Refund
  • Follow the on-screen instructions to get your money back and uninstall the app or game.
If the two hour period has already passed you won’t see a refund button; instead it will say Uninstall instead. That means you’ll have to contact the app or game developer.

How to contact an app or game developer for a refund

On your mobile device:
  • Open the Google Play Store app
  • Search for the app whose developer you want to contact
  • Tap on the app
  • Tap on Read More
  • Get the contact information and contact the developer.

How to get a refund on an in-app purchase

In a short answer you can’t, or at least you can’t from Google: there’s no two-hour trial period and it’s up to the developer to decide whether you should get a refund. Google does say that you can contact its support team if you’re having trouble with an in-app purchase, but it doesn’t make any promises of help.

How to get a refund on an ebook

Google Play generally gives you a 7-day return period on books (30 days on educational titles through Google Play for Education) but there are some exceptions, such as books that were only available for a very short period of time. To make a refund request, you need to contact Google Play Customer Support.

How to get a refund on a Google Play movie purchase

If the video clip is defective, you can get a refund at any time - but if you’ve simply decided that some movie isn’t really the movie for you, you’ve got 7 days (10 business days in Italy, and 14 days in Denmark, Finland, Germany, Norway, Portugal and Sweden). That period only applies if you haven’t started watching the movie: if you get three minutes in and think “this is rubbish!” that’s your tough luck. The same rules apply to TV programmes in the Google Play Store.

How to get a refund on a Google Play Music purchase

Once again, Google will happily refund your purchase if you haven’t streamed or downloaded it; as soon as you do either of those things Google will only consider a refund if the track is technically, not artistically, inadequate. You’ve got 7 days to request a refund, or 14 if you live in the European Union. To request a refund:
  • Using a web browser, go into your Play Store account
  • Look for Order History and find the item you want to request a refund for
  • Click on the menu icon
  • Select Report A Problem
  • Select I’d Like To Request a Refund
If you don’t have access to a computer, you can contact the support team instead.
Have you tried to get a refund and been refused? What did you do? Let us know in the comments!



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